How we check

Households

The person registering confirms they are 18 or older, and confirms their phone number with a code we text.
A FINDR field worker or partner calls or visits before the household is listed. Until then it is hidden.
Our team reads the story and removes anything that could identify a child or a street.
We review the first order to each new household.
Only a first name or initial, a town, the household size and the story are shown. Never a phone, an address, a surname or a picture of a person.

We look at the registration document and say exactly what we saw and when, for example "Registrar General certificate seen 2026-11-02".
We call the number on the official record, not only the one the organisation gives us, and check licence numbers with the body that issued them where we can.
We inspect the first delivery.
Two FINDR staff must agree before any organisation is listed. One person cannot approve alone.
Orphanages and children’s homes also need a current Social Welfare licence, checked on the Ministry’s portal and re-checked every year, and a visit or a recorded video call. We never show a child’s name. A child appears in a picture only with the consent of their parent, guardian or authorised carer, and our team checks every picture first.

We do not audit how an organisation spends money it receives from anyone else.
Seeing a document is not an endorsement or a recommendation. FINDR is independent of every family and organisation listed.
A story is the household’s own words. We read it, we do not investigate it line by line.

You buy specific items. FINDR holds no wallet, no balance and no fund for anyone.
If something cannot be bought or delivered, your payment is refunded to you. It is never moved to another item or family.
The family gives the rider a code at the door. Then you see Delivered, with a picture of the goods and, if the family chooses, a line of thanks.
You never see their phone, address or surname, and they never see yours.