Sponsor a Family Terms

Part A: Sponsor terms

A1. What this is. Sponsor a Family lets you buy food for a household or organisation in Ghana. A FINDR shopper buys the food at the Makola Fresh market that serves their area (today Koforidua Central and Madina), and a FINDR rider delivers it. FINDR is a company, not a charity. Your payment is a purchase of food for someone else. It is not a donation and it is not tax-deductible. You get a shop receipt, not a donation or tax receipt.

A2. Who sells to you. FINDR sells and delivers the food. The household or organisation is independent of FINDR. We do not endorse, recommend or supervise any household or organisation.

A3. Who can sponsor. You must be at least 18. You pay in Ghana cedis. Your bank sets the exchange rate and may charge fees.

A4. Price. You pay the market price shown for each item, plus the normal Makola Fresh service fee and the delivery fee. We show all three before you pay. We do not say that all of your payment goes to the family, because the fees are part of the price.

A5. Paying. You pay straight away by Mobile Money or card. Your payment is for the items you chose and their delivery. FINDR does not hold money for families. There is no wallet, no balance, no cash and no voucher. The family never receives money, only food.

A6. Checks on your order. Some orders are checked by FINDR staff after you pay and before we shop for them. For example: a household's first order above GH₵500, an organisation's first order above GH₵1,500, and any order above GH₵2,000. We may also check an order because of risk signals, such as many orders to different households from one card or account. A checked order waits, and we do not shop for it until the check is done. If we decline an order, or we have not decided within 24 hours, we do not shop for it and we refund everything you paid to you, the payer.

A7. Refunds. If we cannot buy an item, that amount is refunded to you. If we cannot buy any of the order, cannot deliver it, or decline it after a check (A6), you get back everything you paid, including the delivery fee and service fee. Refunds always go to you, the person who paid, never to the family. A card payment goes back to the card. A Mobile Money payment goes back to the number that paid. We never move your money to another item or another family. We do not make replacements. We aim to refund within 3 working days. Large refunds may need a staff release first, so they can take longer; we will tell you if so. Contact support@findrgh.com if you have not been refunded by then.

A8. Limits. To keep sponsorship safe we limit each household and organisation to a monthly goods cap: GH₵1,000 for a household, and GH₵100 for each person fed for an organisation. We also limit what one sponsor can pay: GH₵2,500 a day and GH₵6,000 a month. We may refuse, hold or limit any order, and we tell you why in plain words where we can. These limits can change; the page always shows the current rule.

A9. Food only, and when we shop. We buy food only. We do not buy airtime, data, vouchers, gift cards, mobile-money items, alcohol, tobacco, medicines or electronics. The market has opening hours, and we cannot shop outside them. Delivery times are estimates. If the household cannot be reached, refuses the food or the address is wrong, we may cancel the delivery. You get a refund as in A7.

A10. What you see. You see the first name or initial, the town and the household size, and the progress of your order: Paid, Shopping, On the way, Delivered. You may also see a thank-you line and a picture. A household or organisation may choose, with a separate tick each, to show you more: their full name; a family photo or video; their neighbourhood (the town plus the area, never a street or house); and updates and a sponsor wall. If they have not ticked, you do not see it. They can change their ticks at any time. You never see a phone number, an exact address or a map pin, and you never see the name, age or school of a child. The sponsor wall lists sponsors by first name only if you tick to allow it when you pay, and you can change that tick at any time. If you do not tick, the wall shows "A sponsor". You can ask us to take your first name off the wall at any time.

A11. No contact. There is no way to contact a household or organisation through FINDR. Do not try to find, contact or identify them, or to pass them money or messages, by any route. Do not ask FINDR staff, shoppers or riders for their details. We may cancel orders, close your account and refund you if you do.

A12. Thank-you messages and pictures. FINDR checks every thank-you line, picture and video before it is shown. A picture or video may show a child only with the consent of a parent, guardian or the children's home. We never show a name, age, school or location of a child. We show only dignified, everyday pictures. Approved thank-yous may also be shown publicly on the household's or organisation's page. You may share the link to a family's page, but you must not copy, save, edit, post or publish any picture, video or message from it, including on social media or in fundraising. We keep thank-you and delivery pictures for 12 months and remove one earlier if the household or organisation asks.

A13. Fair use. Do not use Sponsor a Family to move money, to pay for something else, to resell goods, or with a card or account that is not yours. Do not offer prizes, draws or rewards to other people for sponsoring. We may hold or refuse an order, and ask you to prove who you are, where a payment looks unusual.

A14. Problems. If food arrives short, damaged or wrong, we hear it from the household, and we deal with you, the payer, for any refund under A7. For anything else, write to support@findrgh.com. Nothing in these terms limits any right you have under Ghanaian law that cannot be limited.

A15. Your information. We use your name, contact details and payment reference to take payment, show you progress, refund you and keep records. Your first name appears on a sponsor wall only if you tick to allow it. See the Privacy Policy.

Part B: Household and organisation terms

B1. Who this is for. This part is for a household or organisation listed on Sponsor a Family. You must be an adult, at least 18, to register. FINDR is a company, not a charity. FINDR sells you nothing: a sponsor buys the food, FINDR buys and delivers it. You pay nothing.

B2. Your consent. You tick separate boxes when you register: to store your profile, to show your public details, to share your name, phone and address with the FINDR shopper and rider for each delivery, and for pictures. You can also choose, with a separate tick each, to show: (1) your full name; (2) a family photo or video; (3) your neighbourhood (the town plus the area, never your street or house); and (4) updates and a sponsor wall. Each of these is your choice, off unless you tick it, and you can change any tick at any time. You can say no to all of them and still take part. If you register for a household, you confirm that every adult in it knows. If you register for an organisation, you confirm you may act for it.

B3. What we show, and what we keep private. We always show your first name or initial, your town, your household size (or, for an organisation, about how many people it feeds), a short story checked by FINDR, your food list and how much is funded. If you tick them, we also show your full name, your photo or video, your neighbourhood, your updates, the sponsor wall and the thank-yous we have approved. The sponsor wall shows a sponsor's first name only if the sponsor allows it, otherwise "A sponsor". We never show your phone, exact address or map pin, and we never show the name, age or school of a child, whatever you tick. We share your name, phone and address with the FINDR shopper and rider handling a delivery, only for that delivery. FINDR may text you a delivery code and a tracking link.

B4. Tell the truth. Give true details. Do not make up a household, a story or a need. Do not register more than one household for the same family. Do not use someone else's name, phone or papers. We check households and organisations before they are listed, and we may check again. We may pause or remove you at any time if we are not satisfied. A children's home must show a current Social Welfare licence and tell us about any pending notice about it.

B5. Organisations. If you are an organisation, you confirm that you are lawfully allowed to receive goods and run your programme, and that you are responsible for your own legal duties. You give us a true registration document and the licence number if a Social Welfare licence applies. You may vouch for households you serve, but each household must register and agree for itself. You may not register households in bulk. Do not give FINDR any family's data without that family's own consent.

B6. Food only, no cash. Sponsors buy food, and food is what you get. Nobody gets cash, vouchers or airtime. Do not ask a sponsor, a FINDR shopper, a rider or FINDR staff for money, and do not ask for money through a FINDR link, page or message. Do not ask to swap food for cash.

B7. No resale. Food delivered to you is for your household, or for the people your organisation serves. Do not sell it, swap it or send it on for money. If we see this, we may stop deliveries to you.

B8. Limits. There is a monthly cap on food FINDR will buy for you: GH₵1,000 for a household, and GH₵100 for each person fed for an organisation, set when we approve you. The cap counts food only, not fees. If an item cannot be bought, the sponsor is refunded and the food does not come. If we cannot deliver, you do not receive it and we do not replace it.

B9. Receiving. You get a delivery code by SMS. Give it to the rider when the food reaches you, and only then. Do not share it with anyone else. A rider can never enter it for you. We may phone you after a delivery to check it arrived.

B10. No contact with sponsors. You cannot contact the sponsor through FINDR, and FINDR does not tell you their details. If you try to find or contact a sponsor, we may remove you. Your thank-you is one line, and we check it before anyone sees it. If you tick updates and the sponsor wall, an approved thank-you may be shown publicly on your page.

B11. Pictures and videos. A picture or video may show food, goods and people. It may show a child only with the consent of a parent or guardian, or, for a children's home, the home. It may show an adult only with that adult's consent. Only send dignified, everyday pictures and videos. Never include a name, age, school or location of a child, or anything that shows where you live, such as a street, house or sign. FINDR checks every picture and video before it is shown and may refuse it. A sponsor may not copy, save, edit or publish it. If you tick a family photo or video, we show it on your page. We keep thank-you and delivery pictures for 12 months, and remove one on request.

B12. Withdrawing consent and removal. You can withdraw your consent, or untick any single item in B2, at any time by replying to our SMS, in your profile, or by writing to support@findrgh.com. We remove that item from the site at once: for example your full name, your photo or video, your neighbourhood, your updates or your wall. We take your whole profile off the site within 48 hours at most if you withdraw all your consent. You can also ask us to remove you completely. When we remove you, we delete your private details, except what we must keep for orders already paid, refunds and our accounting records. Orders already paid and not yet delivered are cancelled and refunded to the sponsor unless the food is already on its way. If you were removed for breaking these terms, we may not list you again.

B13. Privacy. FINDR is the data controller for the details you give us. We use them to check you, list you, deliver food and keep records, and for nothing else. We do not sell them. We keep unchecked registrations for 30 days, and inactive profiles are hidden after 6 months and deleted or anonymised after 24 months. A family photo or video you chose to show is kept while your profile is active. We remove it at once when you untick it or withdraw, and within 12 months after your profile stops being active. The household's first name and town stay on the order record for our accounts. See the Privacy Policy. Registered with the Data Protection Commission of Ghana (Registration No. P0039128342).

Part C: Everyone

C1. Report a concern. If you are worried about a household, an organisation, a picture or a child, use the "Report a concern" link on any page. It goes to our safeguarding lead. If a child or anyone is in immediate danger, call the police on 112, 191 or 18555 (Ghana). Tell us about a page you want taken down, and we take it down within 24 hours.

C2. Pausing. FINDR may pause or stop Sponsor a Family, or any household, organisation or sponsor, at any time. Orders already paid are delivered, or refunded to the sponsor as in A7.

C3. Changes, law, contact. We may update these terms. A new version does not apply to an order placed before it takes effect. We tell you on the site before a material change. These terms are governed by the laws of the Republic of Ghana, and disputes are subject to its courts. If any part cannot be enforced, the rest still applies. support@findrgh.com. Feria Information Systems, University Road, Koforidua, Eastern Region, Ghana.

C4. Public content. What a household or organisation chooses to show, and what a sponsor chooses to show on the wall, is public. Anyone who visits the page can see it and may share the link. Family pages are not listed in search engines during the pilot. Phone numbers, exact addresses, map pins, and the names, ages and schools of children are never shown.